Distance Learning - Customer Service (Level 2 Certificate) 2024-25

Good customer service is crucial for any business. 96% of unhappy customers don’t ever complain - instead, 91% of them simply leave and never come back. This shows that providing good customer service and handling any issues in a professional and courteous manner is essential for a business's success. If you work in customer service, this course can help you improve your skills and make sure every customer has a great experience. You will increase your awareness of how to understand and meet customers' needs, as well as learn how to improve your performance using feedback and how to successfully promote products and services.

• Learn to deliver and develop excellent customer service
• Increase awareness of understanding and meeting customers’ needs and how to resolve problems to challenging customers
• Giving a great experience to customers and employer organisations
• Learn from feedback and promote products and services

This 15 week Level 2 course in Customer Service can help you pursue many different career paths regarding Business and Management. Some of these roles could include;

Customer Service Assistant (£16,000 to £28,000)
Financial Services Customer Adviser (£14,000 to £60,000)
Resort Representative (variable)

Please see the distance learning introductory page to check your eligibility: https://edc.ac.uk/study/distance-learning

• you can complete your course online, by paper or online with paper resources
• we'll process your enrolment, and a tutor will be assigned to support you through your course, their contact details are in the joining instruction email
• an email containing your joining instructions will be sent, this email will contain your start and end date, submission dates. If completing online you will be advised of the weblink and your unique username for you to log into the e-assessor portal. If completing by paper you will still receive a joining instruction email and your paper resources will be posted out to you.
• if you need any guidance on your course content please contact your tutor direct.
• you will receive text reminders throughout your course
• your feedback from your tutor will either be online via e-assessor (located in my portfolio) or via email if completing by paper.

The course starts when you have received your joining instruction email containing your start, submission target dates and tutor contact details.

You have 15 weeks from enrolling to complete your course, this duration includes tutor feedback, internal verification and processing and your first assessment is due within 6 weeks of your start date.